Mobile Banking Privacy Policy
This Mobile Privacy Policy (“Policy”) applied to users of mobile banking through
“SUVARNAYUG BANK.” The term SUVARNAYUG SAHAKARI BANK LTD. or “SSBL” or “we”,” us” or
“our” in any mobile banking application we own and control and, in this Policy, refers
to SUVARNAYUG SAHAKARI BANK LTD. and our affiliates or subsidiaries. This Policy
describes how the mobile banking application hereafter known as “SSBL Mobile Banking
Application” to collect, use and share information from or about you and explains how
the information may be shared or used.
Security and confidentiality of Customer Data :
As per Information Systems security
policies and procedures implemented in the Bank, Bank has
Implemented administrative, physical and technical safeguards to protect electronic
personal data
From loss, misuse and unauthorized access. Customers’ personal data shall be stored on a
secured
Database.
Bank shall not sell personal data to any
third party or anybody and shall remain fully
compliant with
Confidentiality of the data as per law.
Bank shall share customers’ personal data to third party if required for business
purpose only after
Implementing adequate controls to ensure maintenance of confidentiality and security of
the data by
the concerned third party.
Auto Read OTP functionality :
It is recommended that each process of
OTP validation shall have auto
Read facility of OTP in the Mobile application. Whenever the OTP send to the customer,
mobile app
Shall auto populate the OTP in the required field instead of entering by keypad.
SMS forwarding App / Remote access App :
It is recommended that; the Mobile
Application can have
an ability to identify the “SMS forwarding Apps” as well as “Remote Access Apps”
installed on the
User’s handset. Based on the “AppID” of these kind of Apps, Mobile App shall restrict
the users to
Access the login to the application if user have installed the listed apps.
SMS Delivery status facility :
SMS vendor should have Call back
facility available to verify the status of
SMS send from our end, also SMS vendor have “SMS Delivery receipt check” to know the
delivery
Status of the SMS forwarded from our end.
Mobile banking Application shall have
ability to read/detect Installed Application on user’s device and
upload it on bank’s secure server for keeping safe track of existing applications. App
shall
Prohibit/restrict Mobile Banking Application usage incase of any listed application with
likes of remote
access applications and sms forwarder applications is detected.
By agreeing to terms within Mobile
banking application and written consent form undertaken from
user during opting mobile banking feature it will be considered user have provided
affirmative consent
for all above mention disclosures.
Privacy Policy for SMS Autofill :
This Privacy Policy describes how
Mobile banking app collects, uses, and protects the information you
provide when using the SMS autofill feature in our services.
Information We Collect:
Mobile banking app may collect and
process the following information:
SMS Content: Mobile banking app may access and analyze the content of SMS messages to
provide
autofill suggestions for relevant information such as OTPs (One-Time Passwords) or
transaction
details.
Metadata :
We may collect metadata associated with
SMS messages, such as
sender information,
Timestamps, and message status.
Usage Data :
Mobile banking app may collect data
related to your use of the SMS autofill feature,
How We Use Your Information
Improving Autofill Accuracy :
We use the information collected to
improve the accuracy and relevance
of autofill suggestions provided to you.
Security and Fraud Prevention: We use
the information to enhance the security of SMS autofill and
Prevent fraudulent activities.
Sharing of Information:
Bank does not share your SMS autofill
data with third parties except as described in this Privacy
Policy or with your explicit consent.
Data Retention:
We retain SMS autofill data only for as
long as necessary to fulfil the purposes
outlined in this Privacy Policy or as required by law
Contact Us :
If you have any questions about this
Privacy Policy, please contact us on edp@suvarnayugbank.com
